Privacy Policy

Last Updated: 16 April 2026

This Privacy Policy explains how TapHTML ("we," "our," or "us") collects, uses and protects information when you use our website, dashboard and live chat widget.

We believe in privacy by default. We do not sell your data and we do not display advertisements.

1. Information We Collect

A. From Dashboard

• Account Information: Your name, email address and password.
• Widget Configuration: Settings related to your customized chat widget.

B. From Widget

• Communication Data: The contents of the chat messages sent between the visitor and the website owner.
• Visitor Metrics: Basic technical information necessary to route messages and provide conversation history.

C. Technical Data (Logs)

When you access our service, our infrastructure providers (like Cloudflare) may temporarily process basic technical information, such as your IP address, to protect against DDoS attacks and ensure network security.

2. How We Use the Information

• To authenticate your dashboard access.
• To transmit and store chat histories so you can communicate with your visitors.
• To display visitor metrics on your dashboard.
• To maintain service security and prevent malicious activity via our CDN.

We absolutely do not:

• Sell any user or visitor data to third parties.
• Use your data for targeted advertising.
• Track dashboard users across other websites.
• Enable optional third-party tracking or "analytical" cookies from our CDN provider.

3. Third-Party Services

• Cloudflare: Used as a Content Delivery Network (CDN) to optimize performance and provide security (DDoS protection). We have specifically disabled all optional Cloudflare user-tracking and analytical features.
• Google OAuth: Used solely for secure account authentication if you choose this login method.
• GitHub: Our source code and website deployments are hosted transparently via GitHub.

4. Data Retention and Security

We retain account data and conversation history only for as long as necessary to provide the service. Because TapHTML processes end-user chat data on behalf of the website owner, the website owner is responsible for managing the deletion of their specific chat logs. We implement industry-standard security measures, including secure database configurations, to protect your data from unauthorized access.

5. Your Data Rights (GDPR, CCPA and Global Compliance)

To exercise your rights to access, correct, export, or delete your data, please contact us via GitHub at https://github.com/prodsaas/taphtml or email us at [email protected]. If you are an end-user who chatted on a website utilizing our widget, please contact the owner of that website directly.